So have many of you been looking for that magic word that gets you tech support within at least 4 days, then the bat signal you were looking for is “john mayer” Remember my article on how john mayer’s ipod comments well he actually did get a response back. Through the internal workings of the apple support staff not through the actual buzz his blog post received. So one guy testing out a theory he had, thought he might as well drop john mayer’s name and see what happened with this problem with his final cut pro. Low and behold the secret bat signal for apple. Here is an excerpt from the email that was sent and the reply received.

Hi Apple,

I heard John Mayer gets personal replies to his comments. Will I also receive a reply? My email is blahblah@blah.com So, final cut pro keeps crashing. It was working fine until software update ran itself today, and quicktime was updated. Since then, I can’t use Compressor to export to DVD because it keeps crashing. This is a huge problem, since I have to present the final copy of a project tomorrow. I’m at wit’s end here.”

Can you tell me more about the situation:

- What machine are you using?

- OS version?

- FCP/Compressor version?

- What content (codec type and source) are you attempting to export to DVD?

- What parameters are you setting in compressor?

- Is this issue content specific?

- If it is content specific can you send me a very small piece that reproduces the problem (a 1sec clip)?

Thanks.
-Ken

Till next time kids, same monkey time, same monkey channel.

[king.kong]

hi! [king.kong] here, if you want your bananas delivered daily, you may want to grab the rss feed so you can always be king-konged!

I don’t know if many of you know but i like music. I also like musicians. I like comedians. What i really love is a musician that has a good sense of humor. So John Mayor has a blog that a frequent quite a bit with this snap reactions to many different things, and for overall entertainment value. Can you blame me he wrote “Daughters” bitches! Now he recently went to go work out or something, i don’t know does he really work out? But this British show comes to mind called ” Keeping up Appearances” anyways, John ( i call him John were cool like that) had trouble sending music to hi s iPod and you know that dumb error window came up and he sent a very polite and well written if i may add letter saying. Yo its me John, i write music and stuff and my iPod isn’t working yo. I though it was particularly quite hiliarious and the chances of someone actually reading it is quite low, but he did it anyways! If i was rich and famous i would be pulling similar stunts just to see how the monkeys would react. Here is the letter he sent out!

He went on later to add that…

I’ll let you know if I get a response from anyone at Apple. I wonder if somebody on the other side is really going to read it … I can hear it now, the squeak of a chair pushing away from a desk as a man grinds his cigarette into an ashtray, stands up waving a printout over his head and screams “WE GOT AN iTUNES CRASH OVER HEEAH!!!” Because in my mind everything looks like a ’60s era spy movie.

Talk about one smmmmmmooooth motha motha!

John Mayer covers “Free Falling” from ali_baba7 on Vimeo.

[king.kong]

hi! [king.kong] here, if you want your bananas delivered daily, you may want to grab the rss feed so you can always be king-konged!